Random Articles

• Moving the Burden of Email on the Writer Stever Robbins over at HBS Working Knowledge has some excellent Tips for Mastering E-mail Overload. His examples of good & bad emails are quite illustrative. My 2 favorite suggestions: Charge people for sending you messages. Ignore it. Related Posts: Get Your Email Read with Specific, Compelling Subject Lines Better Email Tips
• Hotel Room as Showroom Hotels are now leveraging their experience comforting weary travelers and giving their guests the opportunity to take the hotel experience home. Marginal Revolution points to a Forbes article documenting the Regency in Manhattan’s addition of price tags to their bath mats, pillows, and bath robes. In a related development, Selelect Comfort recently announced a partnership with
• 5 Tips For Better Customer Interviews The easiest way to collect interesting, usable data from a research effort is to blend into the background of the subject’s life. Media journalists know this - that’s why they’re embedded in the presidential campaigns and in the military actions. To give honest unselfconscious, response, subject’s need to be comfortable with researchers - as peers,
• 5 Organizational Tips from Academia This semester I’m one of the coaches in the excellent Visualization program at the Minneapolis College of Art & Design. As part of that involvement, I attended their recent new faculty orientation. I’ve culled 5 organizational tips from that meeting. Have a Warning Sign for Poor Customer Relationships: Each faculty member is asked to contact the
• Care and Feeding of Your Harshest Critics Marqui is paying people to test drive and blog about their content management system. From Marc Canter on the origins of the idea: When I first came up with the idea – the question was poised “what if they blog something negative?” My answer was “that’s a good thing! Can you imagine how powerful it will be for