Random Articles

• Kill Me Now “Always always always give us a button to allow us to do the worst thing you can imagine. The alternative is that we’ll end the relationship and then blog our complaints about you out loud, no matter how petty it makes us look.” - David Weinberger
• Learning from Living - Part 2 As I mentioned in an earlier post, I spent the weekend doing tearing out carpetting from our house and understanding the electrical and plumbing systems. A couple of our plans needed to change once we really got into the house: Need a new subfloor in the bathroom & entryway May need to re-wall the bedroom - we
• 5 Tips For Better Customer Interviews The easiest way to collect interesting, usable data from a research effort is to blend into the background of the subject’s life. Media journalists know this - that’s why they’re embedded in the presidential campaigns and in the military actions. To give honest unselfconscious, response, subject’s need to be comfortable with researchers - as peers,
• Anticipate Customer Needs That was the mantra uncovered with each of the hotel concierge interviews we conducted a couple years back. Anticipating need is an excellent model for the customer relationship. It inherently means that the service provider - account manager, waiter, concierge, project manager - has a deep understanding of their service. Deep enough to know what
• Real Voices Not Marketing Voices It’s been quiet here. I know. I’ve been wrapped up in a number of new projects. One of them being the First Crack podcast, others are about where the Work Better Weblog (and Working Pathways as an entity) are telling me they want to go. More on that later. Skimming my blogroll (opml) this evening