Random Articles

• A Best-ter Buy Yesterday the Strib announced Best Buy’s new customer personas. According to the article, $50 million is dog-eared for reformatting 100 stores to improve the shopping experience of these 5 archetypes. It seems to me that Ray, Barry, and Buzz already love shopping at Best Buy. Jill on the other hand, can’t stand the place. Perhaps
• Best Buy Focuses on Personas Best Buy has taken the first step in their persona-centric model. According to the Wall Stree Journal’s Analyzing Customers, Best Buy Decides Not All Are Welcome, the sales associates have received training to briefly interview customers to determine if they are a Barry, Jill, or Ray Buzz. In an effort to keep their store relevant in
• A Case for Attention.xml A couple months back, I was shopping for a new car, Jen and I spent hours combing automakers websites looking at their models, the model’s specs, comparing it against the car we wanted to buy. Ford knows I went to their site. Honda knows I went to their site. Both know which models I looked at,
• The Difference Between Consumers and Customers Part Three I’ve always found the Cathedral and Bazaar metaphor compelling. Movie theaters, newspapers, television, radio, magazines are all cathedrals. The publishers place an artificial separation between them and the audience/consumers/eyeballs/gullets for their complete, discrete, highly-produced artifacts. One-size fitting all. Weblogs, Wikis, Bulletin Boards are bazaars. Down in the dirt. Personal connections, relationships, conversations, building-blocks. Each new topic, event,
• Sales Clerk Shops Competiton With Customer Until now there were only 5 responses you’ll receive when asking a store clerk about an item: “Yes, we have it. Allow me to get it for you.” “Yes we have it. It’s in aisle 4, I’ll show you.” “Yes we have it. It’s in aisle 4.” “No, we don’t carry it.” “No, we don’t carry it. Try my competitor.” That