Random Articles

• Hotel Room as Showroom Hotels are now leveraging their experience comforting weary travelers and giving their guests the opportunity to take the hotel experience home. Marginal Revolution points to a Forbes article documenting the Regency in Manhattan’s addition of price tags to their bath mats, pillows, and bath robes. In a related development, Selelect Comfort recently announced a partnership with
• Ten Ways to Rearrange Deck Chairs American, Delta, United, and US Airway have either flirted with for filed for bankruptcy in the past 18 months. To provide some guidance in these tough times, Forbes suggests 10 Ways to Fix the Airline Mess. Of the 10 suggestions, 8 are Repeating the Same Action, Expecting a New Result, - have the US government bail
• Kayak and PinPoint Changing the Face of Online Travel A couple years back, I helped Orbitz.com redesign their shopping process. During that time, if you wanted to book travel the major players were Expedia and Travelocity, with Orbitz aiming to be the more usable, better-looking alternative. Today, those three players are equally mature and equally less than compelling. They don’t capture all airlines and have
• On-Board Wi-Fi The last place for wireless to penetrate may actually be where the money is - according to this Forbes article: Boeing plans to charge $30 for flights longer than six hours, $19.95 for flights of four to six hours, $14.95 for shorter flights and $9.95 for a 30-minute trial. Continuous access from Munich to LA for $30?
• Real Value vs. Useless Veneer Doc Searles comments that expensive hotels aren’t offering valuable amenities to their guests. Reminds me of my previous thoughts on how Hotels could improve the guest experience: If a Sign is Needed, Something is Wrong. Cost of Stolen Towels Comes Out of Marketing Budget