Random Articles

• Care and Feeding of Your Harshest Critics Marqui is paying people to test drive and blog about their content management system. From Marc Canter on the origins of the idea: When I first came up with the idea – the question was poised “what if they blog something negative?” My answer was “that’s a good thing! Can you imagine how powerful it will be for
• Defining On-Stage & Off-Stage On-stage; where employees are likely to bump into customer. Off-stage; where they are not. It’s one of my favorite ideas from The Experience Economy is that of on-stage and off-stage. Preventing off-stage behavior from occuring on-stage is the key to a good customer experience. My wife has a recent example of where the two collided for a poor customer
• Meaning at Work Pattern Language Third Culture had published an excellent Meaning at Work Pattern Language. I’d like to thank C. Keith Ray’s MemoRanda for bringing it to my attention.
• You Expect What You Pay For Recently - a collegue recounted his experience selling a fully-capable product with a price less than half its competitors. “After the presentation, the customer turned to the sales representative and asked, ‘What’s wrong with it?’” This, more than 78 years after J. Walter Thompson’s research for Pond’s Cold Cream proved that price and quality are directly correlated
• The ‘With’ Exception that Proves the ‘Because Of’ Rule “Ahem, because you’re not [making money in podcasting] doesn’t mean that others aren’t.” - Kris Smith, Pale Groove Studios